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Filing a Complaint

Filing a Complaint with the Age-Friendly Business® Board of Standards

The AFB Board of Standards requires that all complaints be filed by using the AFB Board Complaint Form. No unsigned or anonymous complaints are accepted by the Board. Complaints and any materials in support of them are to be forwarded to the Board. There are multiple ways that you can contact us:

Call us toll-free at 877-272-2684
Local phone: 250-743-3288

Write us at:
AFB Board of Standards
#907 - 6540 Hastings Street
Burnaby , B.C. V5A 1A4

Fax us at 604-648-9647

Email Us:


Any person who files a complaint against a CPCA becomes the "complainant" for that complaint case. No complainants can be anonymous. A complete copy of all the materials furnished by the complainant is provided to the CPCA against whom the complaint is being made.

Complainants should assemble as much physical documentation as possible to support their version of events when sending a complaint to the Board.

All complaints must be filed using the AFB Board Complaint Form. However, for general questions, please use the email identified above.

Click here for a copy of the AFB Board Complaint Form.