It Is All About Outstanding Service and Public Protection
We believe that with the right education and tools, the quality of professional services provided to our maturing population will rise to an even higher standard of excellence.
Everyone has a role to play in public protection. Regulators, companies, managers, compliance officers, professional associations, individuals, educators, and the public must all come together in the mutual commitment to establish, monitor, and enforce the highest possible standard of service.
As more and more professionals learn about the unique needs of an aging population, and gain a greater understanding, respect, and sensitivity to the issues impacting older persons, a critical mass or tipping point will be established and a new standard will become the new normal. To establish this critical mass, Age-Friendly Business® is committed to offering quality education and to make this available to as many professionals as possible.
While the establishment of a critical mass is important, we want the CPCA® designation to maintain its symbol of excellence, and to maintain the integrity of the vision and the commitment. This means that although we believe everyone needs this training, not everyone has earned the right to hold themselves out as a Certified Professional Consultant on Aging (CPCA)®.
No system is
perfect. However, the lack of a 'perfect solution' should not deter us from trying to establish reasonable criteria that relates directly to indicators of good business practice. To that end, Age-Friendly Business® requires each applicant to complete a legal and regulatory disclosure form, and requires each CPCA to commit to the CPCA Code of Professional Responsibility. To maintain their CPCA membership in good standing, all CPCAs must update the disclosure form annually, commit to the CPCA Code of Professional Responsibility annually, complete the on-going continuing education requirements, and remit their annual membership dues to Age-Friendly Business®.
Age-Friendly Business® has established an independent Board of Standards to monitor compliance with this Code of Professional Responsibility, and to adjudicate any complaints about the conduct of a CPCA member.